A cross-functional automation layer that orchestrates CRM, support, and fulfillment flows across a scaling consumer business.
Timeline
10 Weeks
Services
Business Automation, Product Systems
The client needed a reliable backbone between sales, support, and operations without hiring an entire integration team.
We designed an event-driven automation stack that translated fragmented workflows into composable, observable system logic.
Next.js, Tailwind CSS
Claude, rule-based orchestration
n8n, Postgres, Redis
Render, Cloudflare, S3
Ensuring automation speed without losing human oversight where it matters.
Critical actions were split across support inboxes, spreadsheets, and CRM queues, creating delays and duplicated work.
We designed a modular orchestration layer with confidence scoring, approval gates, and a live operator console for intervention.
Keeping edge cases visible instead of burying them in automation noise.
Confidence thresholds route uncertain cases back to human operators.
Giving operations teams clarity into every automated action in flight.
Event logs and health indicators make each flow auditable in real time.
A durable automation surface for teams that need speed, oversight, and structural clarity.
Reduction in manual operations load
"The new system behaves like an operations co-pilot rather than a collection of scripts."
- COO, Client Z
